Our goal is to ensure that you’re 100% satisfied with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 30 days of receipt. Please continue below for our terms and conditions.
To initiate a return, you can contact us at Contact. If your return is accepted, Duoprismas will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.If your return is accepted, Duoprismas will refund the original product cost upon receipt of the returned item. However, all shipping charges are non-refundable.
Returns for Refund, Store Credit, or Exchanges
A Return Merchandise Authorization (RMA) number must be requested within 7 days of delivery of the product. Returns without an RMA number will not be accepted. RMA numbers will be valid for 30 days after it is issued.
Returned items are subjected to a 20% restocking fee, excluding any shipping charges. The shipping cost to send the item back to us is not refundable.
For returns that are considered “Buyer’s Remorse” or “Ordered Wrong Part”, original shipping costs are not refundable as it is the responsibility of the buyer to determine if the part is correct for their application before purchasing and/or request to cancel the order prior being processed/shipped.
Returned or exchanged products must be brand new, unused, and unstained. Items should have all original manufacturer’s packaging, materials, and accessories, including instruction booklets and packing inserts. If parts are missing or the packaging is damaged it will be up to the manufacturer to determine if the item can be taken back.
The original manufacturer’s labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer’s packaging.
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.
Ship the parcel back to us freight prepaid. Duoprismas do not accept COD or freight collect shipments. Duoprismas recommend a shipping method that provides tracking and insurance.
Refused / Undeliverable shipments
Any refused or undeliverable shipments that arrive back at our facility will incur all related shipping costs including return freight charges and any return-to-sender fees assessed by the shipping carrier, which will be deducted from your product refund.
In the unlikely event that your order has been damaged on the way to you, is faulty on arrival, is missing parts or you have simply received an incorrect item in your order or it does not match the product description Duoprismas will help to get this sorted for you as quickly as possible.Pictures or video evidence of missing, incorrect items, or items damaged in transit must be submitted to us within 3 business days of receipt of the item. Depending on the circumstances, Duoprismas will assist you to file a claim with the carrier or replace the product with the same value for free. Please be sure to inspect all items once you receive them so that if there is a problem you can let us know as soon as possible.
Processed refunds are completed within 7-10 business days. Refunds will be issued based on your original form of payment ( credit card, debit card, etc.) For non-defective items, refund excludes all shipping and handling fees, including return fees.
Late or missing refunds (if applicable) Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you still haven’t received a refund please contact our Customer Serive Team at Contact.